Improving CAPACITY
Lana Payne - NDIS Support Coordinator and Psychosocial Recovery Coach
NDIS CAPACITY BUILDINGS SERVICES
NDIS Support Coordination and Psychosocial Recovery Coaching
About Lana
With over 18 years of experience in teaching and social work supporting children, families, and individuals with complex needs, I bring a deeply informed, compassionate, and practical approach to Support Coordination and Psychosocial Rehabilitation.
My background spans special education for 12 years, school-based social work, and frontline mental health support. Beginning as a Special Needs Teacher, I developed a strong foundation in working with children with disabilities—building inclusive strategies that empower young people to thrive. This evolved into social work within school settings, supporting student wellbeing while working closely with parents and carers to navigate challenges and strengthen support systems.
I have also worked as an NDIS Navigator within a school setting, helping families understand, access, and effectively use their plans—bridging the gap between education, disability supports, and real-world outcomes.
Most recently, my work expanded into frontline mental health support in DVA social work involving supporting individuals with highly complex needs, including trauma- informed practice, crisis response and suicide prevention. This experience has strengthened the passion I bring for a coordinated multidisciplinary support, and provide trauma-informed, person-centred care when it matters most
What I Offer
I specialise in Support Coordination and Psychosocial Rehabilitation (NDIS) for individuals with complex needs, including those experiencing mental health challenges, life transitions, and system barriers.
Our approach is:
- Person-centred – your goals, your pace, your choice
- Trauma-informed – safe, respectful, and understanding of lived experience
- Strengths-based – focused on what’s possible and the strengths of individuals
- Practical and responsive – experienced in supporting NDIS reviews, evidence requirements and psychosocial assessment for linking in the right supports for the individual.
I work alongside participants, families, providers, to simplify systems having experience with NDIS, also prior experience with DVA. I am passionate about your goals to build individual capacity, whether that is physical or mental health, and create meaningful, sustainable outcomes that are driven by you.